Climb Higher: Learn from Leaders Shaping Health IT Enablement
Step into the foothills and start charting your route. The "Be Boulder" theme comes to life through sessions designed to help you gain altitude, navigate complexity, and reach new peaks in health IT enablement. You’ll hear from leaders who are actively reshaping adoption, scaling programs, and driving measurable outcomes across their organizations. Explore the sessions below to plan your climb, and check back soon as additional speakers and sessions will be announced later this spring.
Sessions, speakers, and times are subject to change.
From Resistance to Results: Driving Adoption Through Strategic Change Management
Presented by Driscoll Health System
Adoption challenges rarely stem from technology alone. Driscoll Health System shares how they turned resistance into measurable results by aligning change management with executive priorities and end-user needs. Learn how strategic influence, leadership engagement, and simulation-based learning accelerated uPerform adoption, even on an aggressive timeline.
Discover proven tactics to increase stakeholder buy-in, create high-impact showcase moments, and sustain momentum beyond go-live. Walk away with practical strategies to strengthen Epic training, drive engagement, and deliver measurable outcomes across your organization.
Speaker: Julie Teat, Manager of Training & Development, Driscoll Health System
Intended Audience: Authors / Administrators, Education Leads, Clinical Informatics, Executives
Communication with Less Chaos: uPerform + Comms Strategies for Secure Chat Go-Live
Presented by Baptist Health
When Baptist Health transitioned from PerfectServe to Epic Secure Chat, the goal was simple: drive adoption without overwhelming users. In this session, Baptist shares how their team built a just-in-time enablement model aligned to real workflows and reinforced it with intentional, well-timed communications.
This session breaks down the go-live launch plan strategy and processes, including mapping resources to workflows, designing in-Epic support, communication sequencing, and measuring adoption with meaningful metrics. Walk away with proven strategies to drive adoption, reduce confusion, and measure engagement through integrated communications and training.
If you’re preparing for a major change or looking to improve how you support users during critical transitions, this session offers a clear blueprint for delivering the right information at the right moment, without adding noise.
Speaker: Rhiannon Doherty, Director of Usability and Clinical Optimization, Baptist Health
Intended Audience: Education Leads, Clinical Informatics, Executives
Do More with Less Training: Personalized Learning with uPerform
Presented by UCHealth
Rethink one-size-fits-all training. UCHealth showcases how they use uPerform to deliver adaptive, personalized learning that meets users where they are in their Epic journey.
See how pre-assessment–driven experiences tailor content to individual skill gaps, reducing unnecessary training time while improving engagement and outcomes. Learn how uPerform refines courses to exactly what each learner needs and walk away with a scalable framework to modernize Epic education, increase satisfaction, and drive measurable gains in efficiency and proficiency.
Speaker: Kelley Williamson, Director, IT, UCHealth
Intended Audience: Authors / Administrators, Education Leads, Clinical Informatics, Executives
Through the Training Eras: Evolving from Word Documents to Content Studio
Presented by Access Community Health Network
Step into a new training era. Access Community Health Network shares how they built a modern, scalable content strategy with uPerform Content Studio. Learn how streamlined creation, faster updates, and consistent standards reduce maintenance burdens, especially during Epic upgrades.
Discover how this shift created a more scalable training model, allowing teams to respond quickly to system updates and organizational needs. Walk away with practical strategies to modernize content development, improve efficiency, and keep pace with constant change. It’s time to leave the old era behind and make content creation feel a little more… fearless.
Speaker: Parris Cotton, IS Credentialed Trainer, Access Community Health Network
Intended Audience: Authors / Administrators, Education Leads
From Two Systems to One: Epic Consolidation Enabled by uPerform
Presented by Emplify Health
Epic consolidation at scale demands a focused approach to user readiness and enablement. Emplify Health prepared thousands of users across diverse roles for a major go-live using uPerform Learning Pathways. Learn how role- and application-based pathways delivered personalized, consistent education while maintaining efficiency with a lean team.
Explore proven strategies to ensure readiness, drive engagement, and support adoption during complex system mergers. Walk away with practical approaches to scale Epic education, enable diverse users, and confidently execute a successful go-live across your organization, be it during a merger, acquisition, onboarding of a Community Connect partner, or new module.
Speaker: Bethany Poellinger, ITDS Senior Instructional Designer, Emplify Health
Intended Audience: Authors / Administrators, Education Leads, Clinical Informatics, Executives
No Devices, No Problem: Scalable Epic Mobile Training with uPerform
Presented by the University of Rochester Medical Center
When device constraints limit training, innovation takes the lead. University of Rochester Medical Center transformed Epic mobile education by converting mobile workflows into interactive uPerform simulations, enabling true hands-on practice without physical devices. Delivered through the LMS and supported by Zoom, this approach replaced passive demos with active learning at scale.
Learn how to remove access barriers, increase engagement, and build real user competency. Walk away with a proven strategy to deliver effective, scalable mobile training that prepares your teams for confident use in real clinical settings.
Speakers:
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Kayte Cowley, Instructional Designer/Principal Trainer, University of Rochester Medical Center
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Dave Dence, ASAP Principal Trainer, University of Rochester Medical Center
Intended Audience: Authors / Administrators, Education Leads, Instructional Designers
The uPerform Tune-Up: Refreshing Structure, Content, and Strategy as Programs Mature
Presented by Community Health Network
As Epic roles evolve and organizations grow, your uPerform strategy needs a tune-up. Whether you’re newly live or years in, this session will help you stay aligned and ready for what’s next.
Community Health Network shares how they optimized group structure, streamlined content, and prepared for a uPerform Copilot go-live by auditing roles, refining access, and standardizing templates. Learn how to reduce support tickets, improve content visibility, and deliver targeted communications to the right users.
Walk away with practical strategies to maintain accurate role mapping, increase engagement, and keep your program scalable, efficient, and built to adapt.
Speaker: Ashley Balbo, Senior Principal Trainer, Community Health Network
Intended Audience: Authors / Administrators, Education Leads
Paging Operations: You’re Needed in Epic Training!
Presented by Access Community Health Network
When operational context is separated from Epic training, gaps in understanding and compliance quickly emerge. In this session, ACCESS Community Health Network shares how their education team partnered with operational leaders to co-design training that connects the “why” behind workflows with the “how” in Epic.
By aligning stakeholders, engaging end users early, and using hands-on simulations, the team improved clarity, consistency, and measurable outcomes across key workflows like scheduling, cash collection, and contact center operations. Learn how to build cross-functional training programs that drive stronger adoption, compliance, and real-world performance.
Speaker: Jasmine Negbenebor, IS Principal Trainer, ACCESS Community Health Network
Intended Audience: Authors / Administrators, Education Leads, Executives
Paging Operations: You’re Needed in Epic Training!
All Abord the "Train the Trainer" Train: Building a Sustainable Author Enablement Program
In today's fast-paced healthcare environment, training efficiency and scalability are critical, not just for end users, but for the teams supporting them. Aspirus Health recognized the need for a consistent, accessible way to onboard uPerform content authors across diverse teams.
In this session, learn how they replaced one-time, instructor-led training with a flexible “Train the Trainer” approach using Content Studio. Through on-demand videos, simulations, and guided learning paths, mentors and new authors can learn at their own pace, reducing onboarding friction and information overload while improving Content Studio adoption, consistency, and overall training efficiency.
Speaker: Allison Shantz, Technology Educator, Aspirus Health
Intended Audience: Authors / Administrators, Education Leads