Climb Higher: Learn from Leaders Shaping Health IT Enablement
Step into the foothills and start charting your route. The "Be Boulder" theme comes to life through sessions designed to help you gain altitude, navigate complexity, and reach new peaks in health IT enablement. You’ll hear from leaders who are actively reshaping adoption, scaling programs, and driving measurable outcomes across their organizations. Explore the sessions below to plan your climb, and check back soon as additional speakers and sessions will be announced later this spring.
Sessions, speakers, and times are subject to change.
From Resistance to Results: Driving Adoption Through Strategic Change Management
Presented by Driscoll Health System
Adoption challenges rarely stem from technology alone. Driscoll Health System shares how they turned resistance into measurable results by aligning change management with executive priorities and end-user needs. Learn how strategic influence, leadership engagement, and simulation-based learning accelerated uPerform adoption, even on an aggressive timeline.
Discover proven tactics to increase stakeholder buy-in, create high-impact showcase moments, and sustain momentum beyond go-live. Walk away with practical strategies to strengthen Epic training, drive engagement, and deliver measurable outcomes across your organization.
Speaker: Julie Teat, Manager of Training & Development, Driscoll Health System
Intended Audience: Authors / Administrators, Education Leads, Clinical Informatics, Executives
Communication with Less Chaos: uPerform + Comms Strategies for Secure Chat Go-Live
Presented by Baptist Health
When Baptist Health transitioned from PerfectServe to Epic Secure Chat, the goal was simple: drive adoption without overwhelming users. In this session, Baptist shares how their team built a just-in-time enablement model aligned to real workflows and reinforced it with intentional, well-timed communications.
This session breaks down the go-live launch plan strategy and processes, including mapping resources to workflows, designing in-Epic support, communication sequencing, and measuring adoption with meaningful metrics. Walk away with proven strategies to drive adoption, reduce confusion, and measure engagement through integrated communications and training.
If you’re preparing for a major change or looking to improve how you support users during critical transitions, this session offers a clear blueprint for delivering the right information at the right moment, without adding noise.
Speaker: Rhiannon Doherty, Director of Usability and Clinical Optimization, Baptist Health
Intended Audience: Education Leads, Clinical Informatics, Executives
Do More with Less Training: Personalized Learning with uPerform
Presented by UCHealth
Rethink one-size-fits-all training. UCHealth showcases how they use uPerform to deliver adaptive, personalized learning that meets users where they are in their Epic journey.
See how pre-assessment–driven experiences tailor content to individual skill gaps, reducing unnecessary training time while improving engagement and outcomes. Learn how uPerform refines courses to exactly what each learner needs and walk away with a scalable framework to modernize Epic education, increase satisfaction, and drive measurable gains in efficiency and proficiency.
Speaker: Kelley Williamson, Director, IT, UCHealth
Intended Audience: Authors / Administrators, Education Leads, Clinical Informatics, Executives
Through the Training Eras: Evolving from Word Documents to Content Studio
Presented by Access Community Health Network
Step into a new training era. Access Community Health Network shares how they built a modern, scalable content strategy with uPerform Content Studio. Learn how streamlined creation, faster updates, and consistent standards reduce maintenance burdens, especially during Epic upgrades.
Discover how this shift created a more scalable training model, allowing teams to respond quickly to system updates and organizational needs. Walk away with practical strategies to modernize content development, improve efficiency, and keep pace with constant change. It’s time to leave the old era behind and make content creation feel a little more… fearless.
Speaker: Parris Cotton, IS Credentialed Trainer, Access Community Health Network
Intended Audience: Authors / Administrators, Education Leads
From Two Systems to One: Epic Consolidation Enabled by uPerform
Presented by Emplify Health
Epic consolidation at scale demands a focused approach to user readiness and enablement. Emplify Health prepared thousands of users across diverse roles for a major go-live using uPerform Learning Pathways. Learn how role- and application-based pathways delivered personalized, consistent education while maintaining efficiency with a lean team.
Explore proven strategies to ensure readiness, drive engagement, and support adoption during complex system mergers. Walk away with practical approaches to scale Epic education, enable diverse users, and confidently execute a successful go-live across your organization, be it during a merger, acquisition, onboarding of a Community Connect partner, or new module.
Speaker: Bethany Poellinger, ITDS Senior Instructional Designer, Emplify Health
Intended Audience: Education Leads, Clinical Informatics, Executives
No Devices, No Problem: Scalable Epic Mobile Training with uPerform
Presented by the University of Rochester Medical Center
When device constraints limit training, innovation takes the lead. University of Rochester Medical Center transformed Epic mobile education by converting mobile workflows into interactive uPerform simulations, enabling true hands-on practice without physical devices. Delivered through the LMS and supported by Zoom, this approach replaced passive demos with active learning at scale.
Learn how to remove access barriers, increase engagement, and build real user competency. Walk away with a proven strategy to deliver effective, scalable mobile training that prepares your teams for confident use in real clinical settings.
Speakers:
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Kayte Cowley, Instructional Designer/Principal Trainer, University of Rochester Medical Center
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Dave Dence, ASAP Principal Trainer, University of Rochester Medical Center
Intended Audience: Authors / Administrators
The uPerform Tune-Up: Refreshing Structure, Content, and Strategy as Programs Mature
Presented by Community Health Network
As Epic roles evolve and organizations grow, your uPerform strategy needs a tune-up. Whether you’re newly live or years in, this session will help you stay aligned and ready for what’s next.
Community Health Network shares how they optimized group structure, streamlined content, and prepared for a uPerform Copilot go-live by auditing roles, refining access, and standardizing templates. Learn how to reduce support tickets, improve content visibility, and deliver targeted communications to the right users.
Walk away with practical strategies to maintain accurate role mapping, increase engagement, and keep your program scalable, efficient, and built to adapt.
Speakers:
- Ashley Balbo, Senior Principal Trainer, Community Health Network
- Julie Patterson, Senior Principal Trainer, Community Health Network
Intended Audience: Authors / Administrators
Paging Operations: You’re Needed in Epic Training!
Presented by Access Community Health Network
When operational context is separated from Epic training, gaps in understanding and compliance quickly emerge. In this session, ACCESS Community Health Network shares how their education team partnered with operational leaders to co-design training that connects the “why” behind workflows with the “how” in Epic.
By aligning stakeholders, engaging end users early, and using hands-on simulations, the team improved clarity, consistency, and measurable outcomes across key workflows like scheduling, cash collection, and contact center operations. Learn how to build cross-functional training programs that drive stronger adoption, compliance, and real-world performance.
Speaker: Jasmine Negbenebor, IS Principal Trainer, ACCESS Community Health Network
Intended Audience: Education Leads, Clinical Informatics, Executives
All Aboard the “Train the Trainer” Train: Building a Sustainable Author Enablement Program
Presented by Aspirus Health
In today's fast-paced healthcare environment, training efficiency and scalability are critical, not just for end users, but for the teams supporting them. Aspirus Health recognized the need for a consistent, accessible way to onboard uPerform content authors across diverse teams.
In this session, learn how they replaced one-time, instructor-led training with a flexible “Train the Trainer” approach using Content Studio. Through on-demand videos, simulations, and guided learning paths, mentors and new authors can learn at their own pace, reducing onboarding friction and information overload while improving Content Studio adoption, consistency, and overall training efficiency.
Speaker: Allison Shantz, Technology Educator, Aspirus Health
Intended Audience: Authors / Administrators
Improving Learner Experience and Trainer Efficiency Through Embedded Simulations
Presented by Froedtert Thedacare Health
What happens when you turn an 8-hour, in-person training marathon into a streamlined virtual experience? Froedtert Thedacare did just that, reimagining their program into 22 courses and 28 simulations designed to keep learners engaged and trainers out of curriculum chaos.
In this session, discover how embedding simulations directly within courses replaced the frustrating “wild goose chase” of external links with a smooth, intuitive learning journey. This approach creates a more cohesive experience, supports a variety of learning styles, and keeps learners focused and confident as they build hands-on skills. At the same time, trainers spend less time troubleshooting and more time doing what they do best, supporting learners.
Explore how this “all-in-one” design makes updates easier, reduces distractions, and delivers a more polished, efficient training experience. You’ll walk away with practical strategies to create a seamless learner experience, lighten the lift for trainers, and bring a little more flow and fun into your training programs.
Speakers:
- Hilary Uribe, System Education Coordinator, Froedtert Thedacare Health
- Keith Bilello, Training & Portfolio Coordinator, Froedtert Thedacare Health
Intended Audience: Authors / Administrators
Breaking Down Silos: Creating a Digital Competency Platform for Professional Development Educators
Presented by Bon Secours Mercy Health
Bon Secours Mercy Health (BSMH) set out to solve a challenge many large organizations face: fragmented education across HR, IT, and Professional Development. By leveraging uPerform as a centralized foundation, BSMH built a “source of truth” for professional development, embedding vendor training, internal workflows, and role-based education into a single, accessible platform.
In this session, learn how BSMH supported a large-scale transition from paper-based competency documentation to a custom digital platform across 10 markets. To meet the needs of preceptors, preceptees, unit leaders, and educators, the team developed a scalable curriculum of simulations and tip sheets designed for just-in-time access within clinical workflows. Embedding resources directly into the flow of work reduced friction and improved adoption.
See how a centralized library enabled rapid updates, continuous improvement, and aligned delivery across the LMS and intranet. You’ll gain practical strategies to break down education silos, streamline communication, and build a sustainable, enterprise-wide approach to professional development.
Speaker: Erica Curry, Nursing Professional Development Specialist, Bon Secours Mercy Health
Intended Audience: Education Leads, Clinical Informatics
Baking Success into Epic Projects: uPerform as Your Secret Ingredient
Presented by Ann & Robert H. Lurie Children's Hospital of Chicago
When Epic projects span multiple phases and stakeholders, aligning training, change management, and user readiness can feel like a complex recipe. Lurie Children’s Hospital tackled this challenge by using uPerform as their “secret ingredient,” creating a centralized hub that brings everything together into one cohesive experience.
In this session, learn how a “uPerform-first” strategy helped the team turn a multi-year Epic Refuel initiative into a repeatable recipe for success. By combining training materials, change communications, and readiness resources in one place, they reduced duplication, improved consistency, and increased user engagement before and after go-live.
Explore how the team “measured and mixed” the right training modalities and communication strategies based on workflow impact, ensuring users received the right content at the right time. This thoughtful approach improved collaboration across training, analyst, and operational teams while boosting user satisfaction and confidence at go-live.
Walk away with a practical framework you can follow to “bake in” user readiness across your Epic projects, from pre-go-live through stabilization, with timely, role-based resources embedded directly into the flow of work.
Speaker: Stephen Barendt, Director IM Education & Training, Ann & Robert H. Lurie Children's Hospital of Chicago
Intended Audience: Education Leads, Clinical Informatics
Efficiency Engine: Standardizing uPerform Content for Speed, Scale, and Simplicity
Presented by Lakeland Regional Health
As health systems grow through mergers, acquisitions, and Community Connect models, training complexity increases. Supporting multiple EHR workflows while aligning to a unified future state requires more than quick fixes. It demands a scalable, standardized approach. Lakeland Regional Health tackled an even more complex challenge, training across Cerner (inpatient) and Epic (ambulatory) while preparing for an Epic Acute go-live in 2027.
In this session, learn how Lakeland built an “efficiency engine” using uPerform to standardize content across systems, reduce duplication, and accelerate development. Through modular design, role-based templates, and strong governance practices, the team improved onboarding efficiency, increased content consistency, and created a foundation that scales with organizational growth.
Explore how dual-workflow mapping and cross-functional collaboration enabled learners to navigate multiple systems with confidence while preparing for future-state Epic workflows. This approach not only supports current operations but also minimizes rework and positions teams for smoother transitions ahead.
Walk away with practical strategies to standardize your content, streamline onboarding, and build a flexible training model that drives speed, scale, and simplicity across even the most complex environments.
Speaker: Leslie Rosa, BAS, R.EEGT, Clinical Informatics Analyst, Lakeland Regional Health
Intended Audience: Education Leads, Clinical Informatics
From Go-Live to Go-Forward: Rethinking Epic Education as a Continuous, In-Workflow System
Presented by Spartanburg Regional Health System
Epic environments do not stand still. New features, regulatory updates, personalization, and optimization efforts create a steady stream of change, yet education models often lag behind. Spartanburg Regional Health System challenges the traditional “one-and-done” approach by reframing Epic training as a continuous system of enablement.
In this session, explore why clinicians experience Epic as constantly changing, and learn how shifting to role-based learning embedded directly into workflows can reduce friction, improve proficiency, and better align with how clinicians actually work.
We will also examine where AI and automation can meaningfully support Epic education today, and where human-centered design and strategy still matter most. By connecting learning to real-time needs rather than scheduled events, organizations can move from reactive training to proactive enablement.
Walk away with a practical framework to evolve your Epic education strategy beyond go-live, along with actionable ideas to create a more adaptive, efficient, and clinician-friendly learning experience.
Speaker: Bailey Israel, CPHIMS, Training & Optimization Manager, Spartanburg Regional Health System
Intended Audience: Education Leads, Clinical Informatics