Event Substitution/Transfer Requests
Registration substitutions are permitted between employees from the same company. There is no fee for name-change substitutions if payment information has not changed. An AUD$200 administrative fee will apply to any substitutions requiring updates to payment information.
To initiate a substitution, e-mail events@masteringsap.com. Substitution requests cannot be submitted over the telephone. If a substitution is requested on-site during the conference, a written request on company letterhead will be required.
Event registrations are non-transferable from one company to another. Should a substitution not be possible refunds/cancellations are subject to the conditions below.
Event Refund/Cancellation Requests
For event refund/cancellation requests, a service charge of AUD$350 (per ticket) applies to all conference registration refund/cancellations submitted in writing and received on or before 31 days prior to the event start date.
Registrants must provide their registration confirmation number and submit a written cancellation request by e-mail to events@masteringsap.com. Cancellation requests cannot be taken over the telephone. The refund amount will be the ticket price at the time of booking minus the service charge.
Refunds will not be issued on cancellations received less than 31 days prior to the event start date. Cancellation requests received within 31 days may request to have their attendance applied to any other Mastering SAP event within 1 year of the cancellation and there is no service charge for this request.
Other payment methods
If you wish to pay by Bank Transfer, or have a tax invoice to be sent to you for company payment, please email us at events@masteringsap.com.
Your registration will not be confirmed until we receive payment.
