Care coordinators and primary care teams are facing unprecedented challenges with increasing patient needs and complexity, workforce strain, and pressures to drive behavior change. This session invites participants to step off the "rollercoaster" of outcome-driven care and explore healthier, more sustainable approaches to support behavior change with less burnout. Drawing on neuroscience, trauma‑informed principles, and real‑world clinical experience, this session examines how stress shapes the brain’s capacity for change and why safety, empathy, and presence are foundational for both patient engagement and workforce sustainability. Participants will explore what belongs to the care team and what belongs to the patient, how non‑attachment to outcomes can reduce burnout, and how creating safe space supports improved health outcomes. Attendees will leave with practical insights, and a renewed perspective on how to create meaningful, lasting change for themselves and their patients. 

Erin Erickson, DNP, MPH, MA, WHNP-BC, FNP-C, NBC-HWC, is a nurse practitioner, health coach, and specialist in maternal-child health. She has extensive experience speaking and writing on topics including maternal-child health, health coaching, mind-body medicine, and parenting. She completed her Master of Public Health, Master of Arts in Integrative Health and Wellbeing Coaching, Master of Nursing, and Doctor of Nursing Practice at the University of Minnesota, along with a Post-Graduate Certificate in Family Practice from the University of Cincinnati. She received the George Family Foundation Fellowship in 2015 and the University of Minnesota School of Public Health Alumni Innovator Award in 2016. She is the co-host of the Mom Enough® parenting podcast. Erin practices at the Penny George Institute for Health & Healing at Allina Health, provides coaching & clinical hypnotherapy at MN Mind-Body Medicine, and serves as graduate faculty in the health coaching program at the Bakken Center for Spirituality and Healing at the University of Minnesota.

• Integrating Healthcare Systems and Family Advocacy Organizations: Co-creation of a Down Syndrome Clinic; Sarah Curfman, Sara Moga, Gillette Children's, St. Paul MN
• From Silos to Synergy: Evolving RN Care Coordination in a Health Care Home Model; Nicole Peters, BSN, RN, PHN, Director of Ambulatory Services at CCM Health; Rachel Strand, RN, Clinic Nurse Supervisor at CCM Health
• CHW Billing and Financing: Practical Strategies for HCH Clinics; Kristen Godfrey Walters, MPH, CHW Initiatives and Community Engagement Unit, HPCD, Minnesota Department of Health,; Megan Nieto, CHW, Co-Founder, CHW Solutions, St. Paul
• Leading the Way: A Primary Care Clinic's Journey to Address Substance Use; Dr. Allison Juba, DO; Andrew Storm, RN, - Alomere Health

• Listening Beyond Words: Supporting Pediatric Patients Through Play and Presence; Elizabeth Anderson, LPN, MBA - Hutchinson Health, Hutchinson, MN           
• One Workflow, Two Pathways: Enhancing TCMs for a Better Outcome; Christine Wiles, LSW - Director of Ambulatory Care Management, CentraCare; Elise Hedman, BSN, RN Lead of Ambulatory Care Management, CentraCare 
• Community Health Workers as a Solution for Long-Term Sustainability; Sunny Ainley, Executive Director, Minnesota Community Health Worker Alliance; Kap Wilkes, MN Rural Health Association          
• Building Sustainable Rural Innovation Through Community Partnerships; Jose Alba, MBA, FACHE - Director of Community Engagement, AscendRural

• Improving State-wide Pediatric Care Coordination Services: A conversation with MDH; J.P. Mahoehney, RN MPH Coordinated Systems Specialist, in the Children and Youth with Special Health Needs, MDH; Tara Mahin, South Lake Pediatrics, Care Coordination Supervisor, Minnetonka, MN   
• From Hospital to Home: Transforming Transitions in Rural Communities; Payton Dittmann, MHA, BSN, RN - Director of Clinic Operations; Aleashia Carlson, MHA, RN - Clinic Manager at Astera Health
• From Research to Practice: The Brain Health Recipe; Heidi Haley-Franklin, MSW, Vice President, Programs, Alzheimer's; Patty Takawira, MPH, Aging and Healthy Communities Unit Manager, Health Promotion and Chronic Disease Division, Minnesota Department of Health; Phuong Hoang, Healthy Aging Intern, MDH Aging and Healthy Communities Unit                          
• Integrated Team Approaches: Returning Stable Psychiatry Patients to Referring Provider; Greta Ortega, APRN, CNP, PMHNP, APP Supervisor, Psychiatrist, University of Minnesota Physicians; Christine Poska, PA, Primary Care Provider, M Health Fairview, Fridley, MN; Alvina Brueggemann, PhD, CSSBB, Quality Improvement Consultant, University of Minnesota Physicians, Minneapolis, MN; Laura Nielson, PsyD, LP, System Director, Mental Health & Addiction Clinical Services, Integrated Care, M Health Fairview, Minneapolis, MN; Chris Beamish, MHA, MSW, Service Line Executive: Mental Health & Addiction, M Health Fairview, Minneapolis, MN

• Veterans Population Health: Ask the Question; Rachel Johnson, MBA - Veterans Community Health Director; Raeann Murray, LSW, Veteran Health Navigator Supervisor, MN Dept. of Veterans Affairs
• After-Hours Care Is Not an Afterthought (24/7 Access); Allison Laws, RN, MBA - CEO of Evergreen Triage     
• Health Trends Across Community: Informing Policy and Practice; Tyler Winkelman, MD, MSc; Director, General Internal Medicine; Hennepin Healthcare               
• Welia Health’s Quality Improvement Process to Screen for SDoH; Jennifer Friday, MSN, RN, PHN - Nurse Care Coordinator and Educator, Welia Health