Connect with all-stars who have driven outstanding achievements. A unique opportunity where peers ask questions, collaborate, and learn exactly how the results were achieved.
Come for the community. Leave with the blueprint.
12
Curated roundtables
9
Focus topics
180
Seats at the table
The idea
The best ideas don't come from the stage
They come from the people doing this work every day. We've hand-picked a group of standout AKUVO customers to lead candid discussions on the topics that matter most — AI, collections strategy, communications, and more. No lectures. Just peers sharing what they've built and achieved.
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Hand-picked all-stars
Every host is a standout AKUVO customer chosen for real, measurable results.
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Small-group tables
Intimate tables of 10–20 keep it candid, so you can ask the questions that actually move the needle.
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A playbook to take home
Leave each table with a concrete blueprint you can put to work the moment you're back at your desk.
Pick your table
The roundtables
Twelve conversations led by customers who lived them. Find the topic that fits your goals and pull up a chair.
VP, Collections & Risk Strategy · FAIRWINDS Credit Union
A 30-plus year collections and risk leader who has spent his career optimizing portfolio performance, improving recovery outcomes, and scaling high-performing teams through data-driven strategy.
SVP, Collections · Police & Fire Federal Credit Union
Over 24 years in credit unions, including nearly two decades leading PFFCU's collections function — building teams, shaping policy, and driving compliant, member-focused innovation.
Brings 20-plus years of lending and portfolio management experience, blending strategic risk management with a human-centered approach to guiding members through financial hardship.
VP, Member Payment Solutions & Lending Oversight · WEOKIE Federal Credit Union
23-plus years in the credit union movement, and a longtime advocate for treating collections as one of the most trusted, service-oriented departments in a credit union.
35-plus years in financial services leadership, with a career built on member service, operational excellence, and advancing the credit union mission in the communities NCFCU serves.
Two decades in banking, lending, collections, and loss mitigation. Ross has led system modernization efforts at Sunrise Banks and also teaches economics at the university level.
SVP, Consumer Lending Director · Beneficial State Bank
20 years of customer service experience, including 16-plus in consumer auto lending. Dora leads the bank's auto loan portfolio with a focus on fairness, consistency, and team performance.
26 years in credit unions and a champion for shifting collections from reactive to proactive — using automation, AI, and early intervention to help members before hardship becomes crisis.
Lending Technology Analyst · Mountain America Credit Union
11 years at MACU, with a focus on process improvement and automation — helping optimize the credit union's use of AKUVO to streamline workflows for staff and members alike.
25-plus years leading lending, servicing, and recovery operations, known for strong portfolio results and advancing loan administration through data-driven, technology-first process improvement.
Senior Member Solutions Manager · MSU Federal Credit Union
12 years at MSU FCU across branch, call center, and credit risk roles. Nick now leads loss mitigation and is driving AI integration across the collections workspace.
Over 11 years of experience in credit risk and collections, focused on building collaborative, forward-thinking teams that adapt to evolving member behavior. Megan is a strong advocate for thoughtfully integrating AI-driven tools into the collections workspace, grounded in a strong foundation of compliance and equitable member treatment.
