Registration is Closed!
After a successful 2025 conference that brought together forward-thinking leaders and sparked transformative discussions, AKUVO is excited to bring the community back together again in 2026!
Join us as we learn, grow, and make an even greater impact!
Cost to Attend: $1195
Registration ends August 15, 2026.
*Subject to change*
We’ll kick things off with our leadership team setting the stage for the conference and sharing exciting AKUVO updates. This is followed by a keynote from Dr. Janet Sherlock on what it truly takes to lead AI-driven transformation.
Financial services organizations are at a unique moment where AI opportunity, organizational complexity, governance, and operational realities are all colliding at once. Janet will share practical lessons, real-world examples, and candid perspectives on how to move beyond AI ambition and turn it into measurable impact across your institution.
Enjoy cocktails and hors d’oeuvres in the exhibit hall and continue to network with AKUVO's partners, fellow customers, and our team!
Kick off your Tuesday the right way! Join AKUVO's own Taylor Thurman for a 45-minute morning workout before sessions begin. Expect 15 minutes of warm-up followed by 30 minutes of exercise — no experience necessary, just a good attitude and a water bottle. Register here!
AI is part of everyday work across the technology industry. Jay Mossman and Philip Gieschen share how AKUVO is approaching that shift, from product development and internal workflows to emerging technologies such as AI agents. Their conversation will examine how the company is adapting its processes, where AI is creating value, and what these changes mean for the future of collections technology.
This session dives into how industry leaders are evolving digital collections to maximize dollars and meet consumer demand, with a focus on channel mix and top-performing outreach strategies.
Explore how AKUVO IQ is helping organizations see their collections portfolio through a new lens - from dashboards and Ask AKUVO to the Scorecard and performance benchmarking across peer groups. You’ll also hear directly from customers who will share how their teams are leveraging AKUVO’s data models like Propensity to Pay, Channel Engagement, and Severity of Delinquency to refine strategy and drive measurable results. Walk away with a clearer view of how to turn data into action across your collections program.
Your AKUVO platform is more powerful when it’s fully connected. Mike Ruggerio, EVP, Product & Partner Strategy, will open with a look at the real ROI connectors deliver, followed by spotlights from BankruptcyWatch, NCCI, and Conserv on what their integrations make possible. Discover how the right connections don’t just support your collections strategy—they inform it.
See how AKUVO is investing in the future of collections technology. This session covers what’s been delivered and what’s coming next across the Platform and AKUVO IQ, with a clear view into upcoming features.
We’ll also take a deeper dive into new AI capabilities across both products - how they’re being embedded, where they’re driving efficiency, and how they’re evolving to support smarter decisioning, automation, and team productivity. You’ll leave with a practical understanding of where AI is making the biggest impact now—and what’s ahead.
Led by a panel of AKUVO frontier customers, we will hear directly from users of AKUVO’s AI features on how they are seeing the best return and wins at their organizations.
Join a panel of accomplished women leaders for a candid discussion stepping into uncomfortable situations and turning them into opportunities for growth. Learn how strong networks grow through trust, authenticity, and the confidence to navigate challenging conversations.
Panelists will share personal experiences and practical strategies for embracing discomfort, speaking up when it matters, addressing conflict constructively, and building resilience through challenging moments, while fostering relationships that support long-term career growth and leadership success.
Walk away with actionable ideas to lean into uncomfortable situations, strengthen your network, deepen professional relationships, and lead with greater confidence and connection.
Connect with allstar customers who have experienced outstanding achievements. A unique opportunity where peers can ask ​questions, collaborate and learn exactly how the results were achieved. View more details here.
Our Grand Discovery winner will be announced, plus find out the Community Conference 2027 dates and location!
Featured Speakers:
Dr. Janet Sherlock
Don't miss an exclusive keynote from Dr. Janet Sherlock! As Chief Digital & Technology Officer at Ralph Lauren, she ran a multi-billion-dollar global e-commerce operation. As CIO at Carters Inc., she led enterprise-wide transformation. As a senior advisor at Gartner, she shaped how industries think about technology. Today, as founder and CEO of Org.Works, she helps organizations turn AI strategy into real results.
She knows what works, what doesn’t, and exactly what it takes to lead through what's coming next. Janet is bringing all of it to the stage: a practical, no-fluff roadmap for moving beyond AI hype and driving measurable impact across your institution. Make sure to secure your spot!
Elizabeth Osbourne
Elizabeth Osborne, who will moderate the "Conquering the Uncomfortable" panel, is an operations and IT leader based in the greater Chicago area with deep experience in Credit Union and banking. She's held roles including COO for a Credit Union and CIO in Community Banking and M&A Integration for a regional bank, earning recognition on American Banker's "Most Powerful Women in Credit Unions" list in 2023 and 2024.
She currently serves as Senior Managing Director of Operations for Credit Union Solutions at Jack Henry, overseeing core business operations, client support, and cloud management, with a track record of driving innovation through FinTech partnerships and CUSO board service.
Elizabeth holds an MBA in Finance from Endicott College, a BS in Leadership from Northeastern University, a CCE designation from CUES, and a DEI Certificate from Cornell University.
AKUVO is excited to host the 2026 annual conference at
Gaylord National Resort & Convention Center.
201 Waterfront Street, National Harbor, Maryland, USA, 20745
A group rate is $279/night (excl. taxes & fees) but will sell out quickly. Make your reservations as early as possible and before the cut-off date of August 16th, 2026 to ensure an appropriate group rate.
*One night's room and tax advance deposit due at the time of booking. Cancellations made with 72 hours of arrival will forfeit one night's room and tax.