Speakers

Session Information

Journey to Direct Answer: Getting to the Answer Faster 

Wednesday, October 1st

Embark on an exciting journey as Froedtert Health unveils the secrets to enhancing the uPerform search experience with Direct Answer. Faced with thousands of documents and hidden content in non-searchable images, even the best tools couldn't always prevent frustrating search experiences. Froedtert’s Education team embarked on a mission to make every detail easily accessible. 

Enter Direct Answer, Froedtert’s AI-powered hero, transforming the way users find information. By delivering instant answers to user queries, Direct Answer drastically reduces the time spent sifting through documents, focusing users’ time on essential tasks. Join us to explore Froedtert’s testing adventures, insights they’ve gained and learn the content strategies that made Direct Answer a game-changer for everyone. 

Learning Objectives: 

• Understand the Benefits: Discover how AI-driven responses eliminate the need for users to sift through documents, freeing up time for patient care.
• Craft an Effective Test Plan: Learn how to equip your education team with the tools to successfully implement Direct Answer.
• Identify Strategies to Maximize Effectiveness: Explore opportunities to enhance answer summaries and optimize your content library.

Audience: Authors & Administrators, Education Leads, Program Owners, Clinical Informatics 

Session Information

uPerform Copilot: Empowering Excellence with an Epic Assistant 

Wednesday, October 1st

Discover how Baylor Scott & White Health harnessed the power of uPerform Copilot to achieve operational readiness and earn Epic’s “Excellent” rating for its Beaker go-live. In this session, we'll delve into how uPerform Copilot is transforming training and enhancing workflow efficiency with on-demand resources, advanced search capabilities and personalized notifications. Through compelling case studies and analytics, you'll see how these strategies have dramatically boosted user engagement and cultivated a more informed, agile, and productive workforce. Join us to unlock the potential of uPerform Copilot and propel your team toward Epic excellence! 

Learning Objectives: 

• Streamline Information Access: Enhanced search capabilities ensure users quickly locate essential information and boost productivity.
• Boost User Engagement: Deliver timely and relevant notifications and training to keep users informed and engaged with system changes.
• Foster Continuous Learning: Support ongoing skill development with role-specific education and support integrated directly within the Epic workflow. 

Audience: Authors & Administrators, Education Leads, Program Owners, Clinical Informatics 

Session Information

Lessons from the Community: Elevate Your Ongoing Education Impact

Wednesday, October 1st

Subject Matter Expertise: Partnering with Clinical Informatics: Buy-In for additional programs, integrations, and managing change

Unlock the power of peer-driven insights in "Lessons from the Community," a session designed to supercharge your ongoing training efforts. Learn from successful experiences shared by fellow professionals to reduce time-to-value and maximize ROI for your unique projects. 

In this interactive session, we grant you direct access to Education leads from leading health systems who will provide firsthand insights into using uPerform for: 

• Preparing for Launch: uPerform Copilot, Direct Answer, Change Communications 
• All Roads Lead to uPerform: Creating a centralized learning ecosystem 
• Partnering with Clinical Informatics: Buy-In for additional programs, integrations, and managing change 

You’ll have a chance to get your pressing questions answered, including: 

• What would your peers do differently if they had the chance? 
• What standards or processes helped you scale education programs? 
• What is the one piece of advice you’d offer to those just starting their journey? 

Don't miss this chance to enhance your ongoing learning initiatives with the power of community-driven knowledge and collaboration. 

Audience: Education Leads, Program Owners, Clinical Informatics, Executives

Session Information

MyChart, Care Everywhere & Compass Rose: Making the Untrainable Trainable

Wednesday, October 1st

Access Community Health Network is revolutionizing clinician training using uPerform to bring Epic's patient-facing tools to life. This session shatters traditional training barriers, unveiling methods that deepen clinician understanding of patient workflows, in turn elevating satisfaction for both staff and patients. Discover how immersive, hands-on learning experiences with MyChart, Care Everywhere and Compass Rose empower clinicians to tackle patient inquiries with confidence. Join us in reshaping the training landscape to enhance patient support like never before. 

Learning Objectives: 

• Impossible to Possible: Explore creating simulations for clinician training on patient-facing applications outside the training environments. 
• Deliver Comprehensive Patient Support: Learn how clinicians enhanced their proficiency in addressing MyChart and Care Everywhere queries, enhancing both user and patient experiences. 
• Innovative Training Development: Proven tactics to build training materials for applications that aren’t available in the Epic training environments.

Audience: Authors & Administrators, Education Leads, Program Owners, Clinical Informatics 

Session Information

Measuring Success Towards Epic Excellence Roundtable 

Wednesday, October 1st

Now that you’ve got users live and on uPerform, how do you measure the success of your program? Community Health Network will lead an interactive roundtable workshop focused on revolutionizing decision-making. You’ll get an exclusive, behind-the-scenes look at the critical data being evaluated and how Community Health Network elevates the success of their uPerform program to key stakeholders within the organization. You’ll learn how to measure the true impact and reach of your Education team, turning raw data into compelling stories of success. Whether you're a data enthusiast or a strategic leader, this session will inspire you to write the next chapter of your own data-driven journey. Let your data tell its story and drive meaningful change! 

Topics for discussion: 

• Defining Success Metrics: Discuss what constitutes success for different stakeholders and how to align these metrics with organizational goals. 
• Storytelling with Data: Explore ways to transform raw data into compelling narratives that demonstrate program success to stakeholders. 
• Success Stories and Case Studies: Share ways community members have effectively measured and communicated program success. 

Audience: Authors & Administrators, Education Leads, Program Owners, Clinical Informatics 

Session Information

Lessons from the Community: Accelerate Your Initial Training Success

Wednesday, October 1st

Subject Matter Expertise: Initial Training: New hire onboarding, asynchronous training, and Learning Pathways. 

Don't miss our new “Lessons from the Community” series, where the collective wisdom of your peers will guide you to deliver more effective initial training for your organization. Whether you’re starting to build a strategy, or you’re looking to optimize an existing learning program, this session is for you.  

In this interactive session, we grant you direct access to Education leads from leading health systems who will provide firsthand insights into using uPerform for:

• Go-Lives & Projects: New applications, Epic module rollouts, etc.
• Initial Training: New hire onboarding, asynchronous training, and Learning Pathways.
• Deploying uPerform to New Users: Enabling uPerform at new care sites, Community Connect, etc. 

You’ll have a chance to get your pressing questions answered, including: 

• What would your peers do differently if they had the chance?
• What standards or processes helped you scale education programs?
• What is the one piece of advice you’d offer to those just starting their journey? 

Don't miss this chance to enhance your initial training initiatives with the power of community-driven knowledge and collaboration.

Audience: Education Leads, Program Owners

Session Information

Best Practices to Activate and Engage End Users Roundtable

Wednesday, October 1st

Join Oy Apotti as they lead an interactive roundtable workshop focused on best practices to activate and engage end users with uPerform in their daily workflows. Dive into collaborative discussions aimed at innovating strategies to seamlessly integrate uPerform into everyday tasks. By the end, you'll walk away with practical tools and proven practices to overcome resistance to change and effectively engage your end users. Let's build the bridges to successful user adoption together! 

Topics for discussion: 

• Challenges and Solutions: Discuss common challenges in user engagement and brainstorm potential solutions. 
• Case Studies and Success Stories: Share successful case studies or stories that illustrate effective user engagement practices. 
• Measuring Engagement Success: Discuss key metrics and KPIs for measuring the success of user engagement strategies. 

Audience: Authors & Administrators, Education Leads, Program Owners, Clinical Informatics 

Session Information

Best Practices to Activate and Engage End Users Roundtable

Wednesday, October 1st

Join Oy Apotti as they lead an interactive roundtable workshop focused on best practices to activate and engage end users with uPerform in their daily workflows. Dive into collaborative discussions aimed at innovating strategies to seamlessly integrate uPerform into everyday tasks. By the end, you'll walk away with practical tools and proven practices to overcome resistance to change and effectively engage your end users. Let's build the bridges to successful user adoption together! 

Topics for discussion: 

• Challenges and Solutions: Discuss common challenges in user engagement and brainstorm potential solutions. 
• Case Studies and Success Stories: Share successful case studies or stories that illustrate effective user engagement practices. 
• Measuring Engagement Success: Discuss key metrics and KPIs for measuring the success of user engagement strategies. 

Audience: Authors & Administrators, Education Leads, Program Owners, Clinical Informatics 

Session Information

Lessons from the Community: Accelerate Your Initial Training Success

Wednesday, October 1st

Subject Matter Expertise: Go-Lives & Projects: New applications, Epic module rollouts, etc.

Don't miss our new “Lessons from the Community” series, where the collective wisdom of your peers will guide you to deliver more effective initial training for your organization. Whether you’re starting to build a strategy, or you’re looking to optimize an existing learning program, this session is for you.  

In this interactive session, we grant you direct access to Education leads from leading health systems who will provide firsthand insights into using uPerform for:

• Go-Lives & Projects: New applications, Epic module rollouts, etc.
• Initial Training: New hire onboarding, asynchronous training, and Learning Pathways.
• Deploying uPerform to New Users: Enabling uPerform at new care sites, Community Connect, etc. 

You’ll have a chance to get your pressing questions answered, including: 

• What would your peers do differently if they had the chance?
• What standards or processes helped you scale education programs?
• What is the one piece of advice you’d offer to those just starting their journey? 

Don't miss this chance to enhance your initial training initiatives with the power of community-driven knowledge and collaboration.

Audience: Education Leads, Program Owners

Session Information

From Good to Great: Mastering uPerform with Standards that Work

Wednesday, October 1st

Are you ready to set the gold standard for your training materials? Dive into the world of uPerform content development where consistency meets excellence. Join UCHealth as they uncover the transformative power of clear standards, templates and best practices that ensure a top-tier user experience across all your training and performance support materials. Discover how these standards can supercharge your development efficiency, streamline collaboration, minimize errors and scale effortlessly as your program grows. Together, we’ll ensure your authors are equipped with the essential foundations before transitioning to uPerform’s new Content Studio in the near future. 

Learning Objectives: 

• The Power of Standardization: Identify the key benefits of standardizing uPerform development processes and explain how they contribute to increased efficiency and quality. 
• Mastering Consistency: Apply standardized templates and best practices to create consistent, high-quality training content in uPerform. 
• Measuring Success: Evaluate the effectiveness of standardized development processes through metrics such as user engagement, content quality, and time to publishing. 

Audience: Authors & Administrators, Education Leads 

Session Information

Journey to Direct Answer: Getting to the Answer Faster

Wednesday, October 1st

Embark on an exciting journey as Froedtert Health unveils the secrets to enhancing the uPerform search experience with Direct Answer. Faced with thousands of documents and hidden content in non-searchable images, even the best tools couldn't always prevent frustrating search experiences. Froedtert’s Education team embarked on a mission to make every detail easily accessible. 

Enter Direct Answer, Froedtert’s AI-powered hero, transforming the way users find information. By delivering instant answers to user queries, Direct Answer drastically reduces the time spent sifting through documents, focusing users’ time on essential tasks. Join us to explore Froedtert’s testing adventures, insights they’ve gained and learn the content strategies that made Direct Answer a game-changer for everyone. 

Learning Objectives:

• Understand the Benefits: Discover how AI-driven responses eliminate the need for users to sift through documents, freeing up time for patient care.
• Craft an Effective Test Plan: Learn how to equip your education team with the tools to successfully implement Direct Answer.
• Identify Strategies to Maximize Effectiveness: Explore opportunities to enhance answer summaries and optimize your content library.

Audience: Authors & Administrators, Education Leads, Program Owners, Clinical Informatics 

Session Information

From Good to Great: Mastering uPerform with Standards that Work

Wednesday, October 1st

Are you ready to set the gold standard for your training materials? Dive into the world of uPerform content development where consistency meets excellence. Join UCHealth as they uncover the transformative power of clear standards, templates and best practices that ensure a top-tier user experience across all your training and performance support materials. Discover how these standards can supercharge your development efficiency, streamline collaboration, minimize errors and scale effortlessly as your program grows. Together, we’ll ensure your authors are equipped with the essential foundations before transitioning to uPerform’s new Content Studio in the near future. 

Learning Objectives: 

• The Power of Standardization: Identify the key benefits of standardizing uPerform development processes and explain how they contribute to increased efficiency and quality. 
• Mastering Consistency: Apply standardized templates and best practices to create consistent, high-quality training content in uPerform. 
• Measuring Success: Evaluate the effectiveness of standardized development processes through metrics such as user engagement, content quality, and time to publishing. 

Audience: Authors & Administrators, Education Leads