Cancellation Policy
A service charge of $250 applies to all conference registration cancellations submitted in writing and received on or before 31 days before the event start date. Registrants must provide their registration confirmation number and submit a written cancellation request by e-mail to events@sapinsiderevents.com. Cancellation requests cannot be taken over the telephone. Refunds will not be issued on cancellations received less than 31 days before the event start date.

Cancellation requests received within 31 days may request their attendance be applied to any other SAPinsider event within 1 year of the cancellation. An additional $150 administrative fee will apply to any substitutions.

Event registration: substitution policy Registration substitutions are permitted between employees from the same company. There is no fee for name-change substitutions if payment information has not changed. A $150 administrative fee will apply to any substitutions requiring updates to payment information. To initiate a substitution, e-mail the payments department at events@sapinsiderevents.com. Substitution requests cannot be submitted over the telephone. If a substitution is requested on-site during the conference, a written request on company letterhead will be required.