Skip to main content

Ready for the
2025 AKUVO Community Conference?

After a successful 2024 conference that brought together forward-thinking leaders and sparked transformative discussions, AKUVO is excited to bring the community back together again in 2025!

Industry leaders and experts will connect to exchange ideas and strengthen the shared vision that moves our industry forward. Together, let’s keep pushing the boundaries of what’s possible.
Join us as we learn, grow, and make an even greater impact!

 

     Expires May 31st

Details

Start: September 10, 2025
End: September 12, 2025
AKUVO

JW Marriott Phoenix Desert Ridge Resort & Spa, East Marriott Drive, Phoenix, AZ, USA

East Marriott Drive 5350
85054 Phoenix AZ
United States

Agenda

Connect with the AKUVO community on engaging topics such as best practices for the AKUVO Platform, managing specialty processes like repossession, utilizing modern digital communication strategies, and more!


Get a glimpse into what the AKUVO development team has been working on, enjoy small group peer discussions

and be sure to bring your A-game to casino night!!
 


We will be kicking off the conference late on Wednesday to allow for same day travel.
It is recommend that you fly in earlier on Wednesday due to hotel availability. 

*This is a tentative agenda and is subject to change*

Day 1 (Sep 10, 2025)
Day 2 (Sep 11, 2025)
Day 3(Sep 12, 2025)
1:00 PM — 4:30 PM
Registration
4:00 PM — 4:30 PM
Pre-Event Networking

Connect, network & catch-up with the entire AKUVO Community before the opening ceremony of the conference! Meet fellow customers, learn more from our partners and chat with the AKUVO team.

4:30 PM — 6:00 PM
Opening Ceremony & Idea Community LIVE

Kick off the 2025 AKUVO Community conference with a bang! The AKUVO executive team will welcome you to Phoenix, lead a LIVE idea community session, and discuss the company’s vision and strategic our direction.

6:00 PM — 7:00 PM
Welcome Reception

Enjoy drinks & hors d'oeuvres in the exhibit hall while you continue to network with the community now that the 2025 AKUVO Community Conference has officially kicked off!

8:00 AM — 9:00 AM
Breakfast
9:00 AM — 9:30 AM
Industry Trends Panel Discussion

Consumer behavior is undergoing rapid changes, and the financial landscape is evolving alongside it. Discover the latest trends observed by collections professionals from various regions across the United States in this panel discussion.

C
Cary Shumway
9:30 AM — 10:00 AM
Digital Collections Panel Discussion

Digital communication and payment strategies are rapidly being adopted in collections. Join our panelists as they share their experiences with AKUVO’s digital solution, Virtual Collector, discussing their successes and lessons learned.

Rachel Driver picture
Rachel Driver
Xavier Carrillo picture
Xavier Carrillo
10:00 AM — 10:30 AM
Networking Break

Network with the AKUVO partner community in the Exhibit Hall while enjoying some coffee, refreshments and snacks. 

10:30 AM — 11:00 AM
Repossession Panel Discussion

With repossessions on the rise at an alarming rate, it's crucial to reassess our strategies. Join us for a panel discussion of peers as they explore where best to direct efforts. Discover the most successful and efficient methods in the industry and how the AKUVO platform plays a key role in these initiatives.

Letty Kaufman picture
Letty Kaufman
Steve Theisen picture
Steve Theisen
11:00 AM — 11:30 AM
Bankruptcy Panel Discussion

Bankruptcy processing has historically been tedious, manual & riddled with potential risk. What are other institutions doing to alleviate the lift associated with Bankruptcies? What trends are being realized across the U.S.? Equip your institution with the right tools through this engaging panel.

Lance Wickham picture
Lance Wickham
Hannah Dickinson picture
Hannah Dickinson
Valerie Ruseler picture
Valerie Ruseler
Steve Plotkin picture
Steve Plotkin
11:30 AM — 12:00 PM
TBD Panel Discussion

TBD

12:00 PM — 1:15 PM
Lunch
1:15 PM — 2:00 PM
The Power of AI in Collections

Ah... A.I.—the buzzword that's on every conference agenda. But how does it apply to collections? Do strategies related to it really work? Why should I trust it? Learn from AKUVO’s Chief Technology & Product Officer and an industry advocate about how financial institutions can embrace AI for collections.

Mark Price picture
Mark Price
2:00 PM — 2:15 PM
Networking Break
2:15 PM — 3:00 PM
AKUVO Roadmap Session

The one you’ve been waiting for!! In a session led by our Chief Technology & Product Officer, Mark Price, you will see all of the exciting things AKUVO will be delivering to the community in the near future. You won’t want to miss this!

Mark Price picture
Mark Price
3:00 PM — 3:30 PM
Networking Break
3:30 PM — 4:45 PM
Roundtable Discussions

After digesting all of the thought provoking topics that were covered earlier, you get a chance to discuss them with your peers, our partners, and the AKUVO team in a roundtable format!

Pick from multiple topics in a rotating format.

6:00 PM — 9:00 PM
Casino Night

Kick off the evening with AKUVO’s infamous Casino Night - Complete with casino-style games, excellent food, drinks and prizes! This year, it also comes with a glowing twist!

8:30 AM — 10:00 AM
Women in Fintech Breakfast & Exhibit Hall Open

Start your day with inspiration at our Women's Breakfast, dedicated to mentorship and building meaningful connections This event is a unique opportunity to foster professional and personal growth while being part of a supportive community of women leaders.

 

The Exhibit Hall will also be open for a chance to continue to network.

Elizabeth Caven picture
Elizabeth Caven
Megan Curtis picture
Megan Curtis
Gabrielle Rodriguez picture
Gabrielle Rodriguez
Taylor Thurman picture
Taylor Thurman
10:00 AM — 11:00 AM
“Ask AKUVO” Roundtables

Have a question or topic you’d like to discuss with the AKUVO team? In the “Ask AKUVO” Roundtables, you will have the opportunity to engage in conversations with various members of AKUVO.

11:00 AM — 11:15 AM
Closing Ceremony

As the 2025 AKUVO Community Conference comes to a close, we will recap all that we learned

and experienced at this year’s event, announce all winners of the various games & challenges took place, and leave you with a true AKUVO farewell.

Venue

AKUVO is excited to host the 2025 annual conference at

JW Marriott Desert Ridge.

5350 E Marriott Dr, Phoenix, AZ 85054 | jwdesertridge.com
 

We will be kicking off the conference late on Wednesday to allow for same day travel.
It is recommend that you fly in early on Wednesday due to hotel availability. 
 

A group rate is $299/night (excl. taxes & fees) but will sell out quickly. Make your reservations as early as possible and before the cut-off date of Wednesday, August 20th, 2025 to ensure an appropriate group rate.  

Please note cancellations or modifications must be 7-days prior.

 

BOOK HERE!

 Reservations Center: (800) 898-4527

Last Date to Book:  08/20/2025

 

Detected timezone