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“Ask AKUVO” Roundtables

 

Have a question or topic you’d like to discuss with the AKUVO team? In the “Ask AKUVO” Roundtables, you will have the opportunity to engage in conversations with various members of AKUVO.

 

Steve Castagna – Chief Revenue Officer

  • Learn how AKUVO is growing its community and how your financial institution can benefit from being part of it.

William Coffey – Chief Risk & Data Officer

  • Explore how AKUVO’s data models can strengthen your strategy.
  • Ask William follow-up questions from his conference presentation to go deeper into analytics.

Mike Ruggiero – SVP Revenue & Relationships & Sam Keith – Director of Partnerships

  • Discover how AKUVO’s integrations — both new and existing — can enhance your platform experience.

During Implementation (Launch Team & Delivery)

Melissa Bachman – EVP of Product Delivery

  • Understand how AKUVO guides your financial institution through the delivery and launch process from start to finish.
  • Learn how our teams work together to ensure your onboarding experience is smooth and your go-live is successful.

Beth Welser – VP Product Launch

  • See how the Launch team prepares your financial institution for every step of implementation.
  • Learn how AKUVO adapts to your unique processes so you’re ready for a confident go-live.

Anastasia Ervin – Senior Advisor, Launch

  • Get to know how the Launch team supports your configuration, documentation, and rollout.
  • Learn structured resources and guidance that guides your institution through implementation

After You Go Live (Loyalty & Ongoing Support)

Carla Bramble – SVP Loyalty

  • Learn how AKUVO supports your financial institution after go-live with programs and resources that drive long-term success.
  • Discover how your feedback and results are used to shape future loyalty initiatives.

VPs – Loyalty Team (Stefan Morgan & Erin Ackerman)

  • Connect with your regional VP to discuss strategies that maximize your post-go-live success.
  • Learn how AKUVO helps your financial institution track performance, delinquency trends, and member engagement.

Advisors – Loyalty Team (Jaynalee Waldrip, Jaci McGuire, Eric Jester, Emily Astin)

  • Get to know your regional Loyalty Advisor, who serves as your day-to-day point of contact.
  • Explore how your Advisor provides ongoing support to keep your financial institution successful long after launch.
  • Chat about ways other institutions have found success in using the AKUVO platform and brainstorm approaches that you can take

Ongoing Innovation

Abby Progin – SVP Lab

  • Discover how AKUVO develops new features with direct input from your financial institution.
  • Learn how you can influence the product roadmap through the Idea Community.
  • Explore how the Lab team supports your implementation and long-term success with documentation and resources.

Jeff Polk – SVP of Product Architecture

  • Discover how AKUVO’s platform architecture is built to scale with your financial institution’s needs.
  • Learn how our technology choices ensure long-term reliability and performance for your team.