Have you ever considered just how much money complaining is costing your organization?

According to recent research, you, your coworkers, customers, and even your friends and family are being bombarded by an average of 500 complaints every single day!

The cumulative impact of all this relentless negativity causes stress, burnout, health problems, communication challenges, and workplace dissatisfaction, all of which combine to increase employee absenteeism not to mention customer loss.

But, there’s good news! Will Bowen’s programs help increase passion and productivity, lower stress and burnout, and turn whiners into winners!

Navigating through reading the At-A-Glance shouldn’t feel like a chore. Join us for a comprehensive, step-by-step walkthrough designed to help you fully digest the At-A-Glance summary and the ENF Workbook. We will move beyond the surface level, performing an in-depth review of every tab and data point within the workbook to ensure you can interpret results with confidence.

Case closure can feel overwhelming, but it does not have to be! Whether you are new to case closure or looking to refine your approach, this session dives into the details that matter. We will explore common questions such as which closure codes to use, how responsibilities are shared when there is both a current and enforcing county, and what steps must be completed before a case can be closed. Bring your questions, share your experiences, and leave with greater confidence in closing cases accurately and efficiently.

Are you feeling overwhelmed by all the new technologies out there? Do you feel like you’re getting the most from your Microsoft products? Are you curious about AI and what this new feature in Microsoft called “Copilot” is? Are cyberthreats really that bad? And what the heck is SharePoint? If you’re like most Child Support professionals, you barely have enough time to do your job and keep up on your caseload, let alone learn about new technological trends and how to use them.  If you can relate to any or all of these statements and want to get practical tips & gain some useful knowledge that doesn’t require a computer science degree, then this session could be for you.  PLEASE NOTE: This session will be focused on users who are on the Microsoft platform.

Topics in this session will include working in a space representing the governement with sometimes vulnerable families and how to balance people's rights versus what our clients are seeking, presented by judicial officers with vast experience in this area. This CLE will be submitted for ethics credit.

Come learn what it means to walk a mile in someone else's shoes. This session will simulate a month in the life of someone who has just been released from prison; each week will be represented by 15 minutes. There will be a lot of moving around the room, so wear your comfy shoes.

Ready to master the complexities of interstate child support cases? In this session, we'll guide you step-by-step through initiating an interstate case, starting with locating the Noncustodial Parent (NCP) in another state and strategically choosing the best processing options under the Uniform Interstate Family Support Act (UIFSA). You will gain clarity on UIFSA Referrals and Forms: Understanding the different referral types and the issuance of federal-mandated forms; Case Management Tools: A closer look at the key ACSES screens and critical case processing timeframes; Collaboration: Strategies for working effectively with other states; and Defining Roles: Clarifying the crucial role of the Colorado Central Registry in initiating cases and the responsibilities of the responding state upon receiving a referral. Join us to build confidence and enhance your skills in navigating these vital intergovernmental processes!

People leaders in CSS navigate competing demands daily - supporting staff through difficult cases while meeting organizational goals and serving families. This workshop equips leaders with practical strategies to reframe challenging staff behaviors through a trauma lens, apply the attributes and behaviors of trauma-informed leadership, and facilitate structured debriefs that build team resilience. Through jigsaw learning, self-assessment, and small group activities, attendees will leave with actionable tools they can implement immediately.

Lisa Covington will present a career filled bench book with her tips for best practice as a IV-D attorney. She has decades of experience to share and tips she wish she would have known years ago. Come and take advantage of her vast child support wisdom!

This session moves beyond complex policy and into practical application! You'll work in small groups to review realistic intergovernmental case scenarios. This is your chance to test your decision-making skills, identify potential risks, and determine the best course of action based on intergovernmental rules and procedures. Get ready for a hands-on experience that builds real-world expertise!

Building on our 2024 foundations, this session moves from research to results. Join Joe Waller and Sabrina Montoya as they unveil the outcomes of the statewide workgroup dedicated to fortifying our workforce. We will dive into the practical application of our newly developed hiring frameworks and retention toolkits specifically designed for Child Support leaders. Attendees will leave with a clear roadmap of the work group's findings and a ready-to-use suite of tools to tackle today’s evolving employment landscape.

Get ready to sweat, smile, and dance! Zumba classes blend high-energy Latin and global rhythms with easy-to-follow moves for a full-body workout that feels like a party. Whether you’re brand new or a seasoned dancer, everyone is welcome — come as you are and leave feeling stronger, happier, and empowered. Join me for fun, community, and nonstop vibes with Zumba Fitness — Denver style, with lots of V-Love!

An overview of the Servicemember's Civil Relief Act and what attorneys need to know to ensure Orders are properly entered when working with a servicemember. In addition, a review of service member active duty pay as well as post-service disability benefits from Veteran's Affairs.

Participants will foster awareness and understanding of their personal experiences  (and how these show up in the workplace) while embracing the complexities of others - all while gaining practical insights for managing, supervising, working and/or volunteering within their organizations and communities.

Join us to get a better understanding of the CSS systems which will include: navigating through ACSES, CSe-Tools, and the website for topics including Class/Status, Calrevs, SIDMOD/data changes, order entry/maintenance, and many more. This will be an interactive session to apply knowledge and share best practices.

Child Support with respect to military servicemembers and veterans

Across Colorado, family-serving professionals are often the first to notice early warning signs of human trafficking, yet those signs can be subtle and easily misunderstood. This session broadens the conversation beyond child sex trafficking to examine the full spectrum of exploitation impacting youth and families, including labor trafficking, forced criminality, online recruitment and grooming, and the heightened vulnerability of unaccompanied minors and youth in informal labor sectors.

Grounded in public health and prevention science, the training focuses on upstream strategies that reduce risk before exploitation occurs. Participants will explore how traffickers use social media, gaming platforms, and messaging apps to build trust and isolate young people, and how trafficking intersects with family stressors such as housing instability, substance use, immigration concerns, and prior system involvement. We will also examine how everyday practice decisions can either increase vulnerability or strengthen protective factors.

The session includes key updates to Colorado’s child welfare screening tool and highlights the Child Welfare Human Trafficking Toolkit as a practical resource for identification, assessment, safety planning, and coordinated response. Participants will leave with concrete strategies for asking better questions, documenting concerns, engaging caregivers safely, and responding in trauma-informed ways.

By shifting the focus from crisis response to early recognition and prevention, this session equips family-serving professionals to strengthen families, interrupt exploitation sooner, and build community resilience across Colorado.

This session will discuss the various sources of income included under C.R.S. § 14-10-115 for purposes of determining a parent’s gross income. Particular emphasis will be placed on more complex and less readily identifiable income sources, including self-employment earnings. The presentation will address key considerations such as accelerated versus straight-line depreciation, distinguishing business income from distributions, treatment of expense reimbursements and in-kind payments, and the definition of “ordinary and necessary” business expenses. Participants will also learn how to analyze income tax returns to identify and evaluate relevant sources of income.

At least every four years, the Colorado Child Support Commission is required to review the child support guidelines to make sure they result in appropriate child support order amounts. This listening session is designed to ensure the perspectives of frontline staff and those with “boots on the ground” are captured as the Commission begins their next quadrennial review process. Staff will be invited to share experiences, challenges and recommendations to help inform this discussion. The discussion will focus on what is working well, what staff sees as causing barriers or unintended consequences for Colorado families and what changes staff would like to see to the guidelines and the child support services program as a whole.

Join us as we walk through IVA & NIVA prepay, ledgers for consolidated orders, money returned from the Other State, Excess Over UPA allocations and how to send money to the Other State.

Reframing EDI: Clarity, Coherence, and Capacity for Adaptive Leadership invites human services professionals to re-examine equity work through the lens of leadership, culture, and continuous improvement. Drawing from practice at Denver Human Services, this interactive session explores cultural competence, critical consciousness, and capacity-centered growth as tools for strengthening relationships, aligning systems, and sustaining adaptive change across county human services.

Discussion of the brand-new changes to the Rules for Magistrates, including in depth review of updated approach to review of magistrate's orders.  With the changes to C.R.M. 7, magistrates now have the ability to reconsider orders. How do the changes to process and timelines impact our IV-D cases?  We will also discuss best practices when receiving requests for IV-D case information under the Colorado Open Records Act, including how these requests are impacted by confidentiality statutes and regulations which apply to IV-D cases.

This session will clarify the distinct roles of the State FSR team and vendors, focusing on topics such as unidentified payments, employer refunds, customer service, returned payments, and returned disbursements. Additionally, we will explore FSR Support Services to provide practical strategies for troubleshooting SSA cases and eIWO/IWO-related issues. Participants will also acquire essential skills for navigating the employer table.

Uncover how the Colorado SAVES Demonstration Grant is transforming child support services using a human-based, trauma-informed approach to help families safely and securely navigate the child support system through guidance, compassion, and empowerment. Learn directly from the Lived Experience (LE) survivors on the SAVES Advisory Board, whose feedback has been foundational in designing the pilot project screening tools and case processing procedures that prioritize safety and humanize service delivery. This session offers practical tools and a visionary look at sustaining a survivor-led standard across the state.

Please join Carolyn for an all-level yoga practice combining stretching and strengthening, followed by a guided-meditation. Thank you to Gaiam for generously donating yoga mats and props for this session.

Only IV-D Attorneys and invited guests are admitted to this session.

This session is designed to help participants understand emotional resilience and intentionally build a personalized toolkit they can use to regulate emotions, recover more quickly from stress, and respond with greater clarity and effectiveness. Participants will explore what emotional resilience is, why it matters, and how it directly impacts emotional intelligence, self-efficacy, and leadership effectiveness. Drawing on neuroscience, psychology, and real-world leadership experience, the session emphasizes the core practice of “Notice Sooner | Recover Faster™” and builds capacity across Linda Graham’s Five Cs of Resilient Coping: Calm, Clarity, Connection, Competence, and Courage.