The Future of Payments in the Credit Union System
In this session credit union leaders will discuss the challenges and opportunities that credit unions face in modernizing payment systems. The panel will discuss the state of payment modernization in Canada, including initiatives such as the Real-Time Rail and the ISO 20022 standard. The panelists will explore the options credit unions have in adopting new payment technologies and will discuss the potential benefits of payment modernization like improved analytics and fraud prevention security. Attendees will gain insights into the latest payment trends and technologies, and how credit unions can stay competitive and provide value to their members in the rapidly changing payments landscape. Additionally, the role of regulatory bodies in fostering payment innovation and ensuring consumer protection will be examined.
 

Breakout Sessions

Value of Data

Inherent in every aspect of payments modernization is ISO20022, an explosion of data that will travel with the payments message.  Similarly, you can’t talk about fraud without talking about data. You can’t talk about anything without talking about data! In this session, the panelists will share more about the types of data, the opportunities it creates, the importance of developing a data strategy, and next steps to go about it.

Moderator: Chris MacDonald, Head of Platform, Product and Strategy, Central 1
Speakers: Sue Whitney, VP, Payments Strategy & Relationships, Central 1, Ahmad El Kays, Head of Data Architecture, PPJV, Paul Paruch, Vice President Digital & Payments, Atlantic Central and Nolan Andres, Chief, Technology & Innovation, Kindred Credit Union

Digital Transformation in Today's World - Presented by Digital Nova Scotia

Join our panelists as they discuss what digital transformation means in 2023. Bringing unique perspectives as technology leaders, researchers and partnership builders, the panel will share insights on defining digital transformation and what it means for today's business leaders, what is driving the change, as well as the trends and impacts on businesses moving forward. 

Speakers: Matthew Steinberg, Director, North America Engineering Hub Territory Lead, Michael DeVenney, President, WorkInsights and Elizabeth Walford, Managing Director, Walford Partners Inc. 

The Cyber Money Heist

FortiGuard Labs will review the most common attacks in the financial sector. We look at the top attacks from the first quarter of 2023 and understand why the attacks have been successful in the financial services industries. The talk will include a detailed look at threat actors well-known in the industry and some of their attacks campaigns most feared in financial services.

Speaker: Aamir Lakhani, AKA Dr. Chaos, Senior Offensive Attack Researcher, Fortinet 

Digital Banking Offer Presentment – Challenges and Opportunities for Canadian Credit Unions

For the past decade, the Big 5 banks have taken advantage of their digital banking environments to successfully cross-sell products and deliver an engaging customer experience. ASAPP Financial Technology Inc., as part of the Central 1 Digital Banking Forge Community, is proud to share some insights on this trend and explain how credit unions will soon be able to compete effectively around targeted offer presentment for members. ASAPP OXP and Central 1 will also present the new ASAPP OXP ENGAGE Widget™ and how the Forge Community supported the development of this capability, which will be available to Forge Digital Banking customers in July 2023.

Speakers: JR Pierman, President & CEO, ASAPP OXP™, Tony Dunham, Chief Revenue & Customer Experience Officer, ASAPP OXP™, Prerit Gomes, Platform Services Manager, ASAPP OXP™ and Robert Hayman, Head of Emerging Digital Initiatives, Central 1

The Power of the Credit Union Voice in Shaping the Future of Canadian Payments 

This session will focus on the importance of credit unions and their members as key stakeholders in shaping the future of the Canadian payments modernization journey. Credit unions have a broad reach across Canada, serving millions of Canadians. They have significant influence in decision-making together with governments, regulators, and other financial institutions: more so than they may realize. So what do credit unions need to do with this power and responsibility? And how can organizations like PPJV help? Join this thought-provoking discussion and take part in shaping the future of Canadian payments!

Speakers: Duke Butler, CEO, PPJV and Todd Roberts, Partner, National Payments Practice Leader, Deloitte

Cloud Powered Banking in the Digital Age

Credit Unions are revolutionizing the traditional brick-and-mortar branch, aiming to provide members with an innovative banking experience. The task at hand is no small feat—credit unions must seamlessly integrate digital and physical experiences to enhance operational efficiency and elevate the member experience. It is a complex challenge, yet one that is crucial for achieving success.

In this enlightening conversation, we will present a holistic strategy for credit unions to harmonize their physical spaces with the digital realm. This approach is designed to meet the ever-increasing expectations of members, encompassing factors such as safety, speed, convenience, and security. Join us as we outline a comprehensive blueprint that will empower credit unions to navigate this transformative journey effectively.

Moderator: Chad Griffin, CIO, League Data Ltd

Speakers: Carrie Forbes, CEO, League Data, Karan Maini, VP Banking, Financial Services & Insurance, Persistent Systems

The Future of Financial Services – Finding Opportunity Amid Relentless Change 

The accelerated pace of disruption within financial services requires approaches and technologies that enable financial institutions to pivot quickly and deliver at scale. Digital is table stakes. Fintechs fuel the expectation that digital experiences should be effortless and personalized. And open banking in Canada presents both challenges and opportunities. Technological advances add further to the velocity of change – developments like the public cloud, artificial intelligence and analytical tools, Web3 and blockchain, and next-generation platforms built on modern programming languages to be part of open ecosystems. Explore the future where banking is open, finance is embedded and agility is indispensable.  

Speakers: Dave McIninch, SVP Next Generation Solutions, Fiserv

Humanizing Digital Banking: Lead the Digital Transformation Age 

Credit unions were founded more than a century ago on the promise of “people helping people”. This familiar slogan may not seem like it still has a place in an era of automation, technological disruption and digital transformation. Digital banking can now enable experiences which are every bit as effective as the face-to-face interactions associated with branches. By focusing on delivering humanized financial services, institutions can drive down costs, improve customer experience, and strong foundations for future growth.

Moderator: Suzie Smibert, SVP Client Delivery, Celero

Speakers: Pete Atkinson, VP UK, Canada & International Sales, ebankIT, Liza Joseph, President of Americas, Unblu

The Development of the Atlantic Credit Union Cybersecurity Program

Join Alan Brown, Head of Risk & Security at League Data and our panelists as they describe the journey of creating and implementing a common security program for the Atlantic Credit Union System. They will describe the genesis and the realization of the need for such a program and how they developed this realization into a tangible framework credit unions could seek help with. They will look at the steps of choosing a partner with the proper expertise to assist in the journey and how they developed the different components while maintaining a framework that included all credit unions on the system.   The value is realized when the entire group adopts the common principles in the program and every credit union grows together.  “We are only as strong as our weakest link,” has become a well understood concept. 

Speakers: Alan Brown, Head of Risk & Security, League Data and Krishna Raj Kumar, Director Consulting Services, Cybersecurity and Privacy, Atlantic Business Unit, CGI 

Fast Forward into the Future: Will You be Ready?

Payments is a fast-paced industry with a lot of moving pieces set in an ever-evolving landscape. Will you be ready for what's coming? 
Join some of the industry's preeminent thought leaders as they identify the trends and technologies most likely to impact you and your members in the years to come. Open banking, digital payments, fraud, and more will be explored in this interactive presentation that peers into the future so you can start planning today.  

Speakers: Michelle Burger, VP, Business Solutions & Partnerships, Everlink, Romi Kohli, VP, Development, PMO & Innovation, Everlink and Dominique Samson, VP of Corporate Affairs, Flinks

North American Financial Services: Industry Perspective – What we are hearing from our Strategic Clients

Session will provide attendees with an overview of the current Financial Services industry challenges and where there are areas of opportunity for focused IT investment. The discussion will cover topics including addressing technical debt, the digital skills gap, leveraging cloud to reduce run the bank costs and improve agility as well as some examples of where AI is being leveraged across the Financial Services industry.

Speakers: Simon Barkla, VP, Head of North American Financial Services Industry Advisory Group, Oracle

Assessing Cyber Threats to Credit Unions in 2023

In today's digital age, cybersecurity threats are ever-evolving and constantly changing. This presentation will cover current cyber threats that credit unions need to be vigilant against. Join industry experts who will discuss the latest tactics used by cybercriminals, how to detect and prevent attacks, and best practices for protecting sensitive information. By the end of the presentation, you will have a better understanding of the cyber threats that exist today and how to stay protected.

Speaker: Michael Doucet, Executive Director/Executive Advisory, Office of the CISO, Optiv

Best Practices for Streamlining Credit Union Financial and Regulatory Reporting Processes

Join this break out session to hear how BankBI is running financial automation and regulatory reporting projects with 20 credit unions in Canada that are regulated in Saskatchewan, Ontario, Manitoba, British Columbia and federally regulated by OSFI. In this breakout session we will explore with help of Christine Tucker CFO of Synergy Credit union and Ryan Tebbutt CEO of Churchbridge Credit Union some lessons learned and distil a set of best practices that can help other credit unions gain efficiencies and manage their regulatory compliance obligations.

Speakers: Christine Tucker, CFO, Synergy Credit Union, Ryan Tebbutt, CEO, Churchbridge Credit Union and Graham Goble, CEO, BankBI

Real-Time Payments Equals Faster Fraud

It is expected that the trend of increased fraud will continue to grow with modernized payments such as real-time functionality, larger transaction values and irrevocable fund transfers.  What does “good look like” when it comes to fraud prevention and management in a RTR world?  This session will review layered approach that is needed to mitigate fraud.

Speaker: Ron Kaine, Product Director, Enterprise Fraud Management, Central 1

Customer Experience Transformation with AWS

Members today expect a seamless experience across multiple channels. To address their needs, credit unions can develop and enhance their capabilities to provide members with a high quality omnichannel experience, including digital self-service and personalized recommendations. In this session, learn how AWS works with financial institutions to transform customer experiences using data, analytics, and AI/ML, to deliver better outcomes and drive business value.

Speaker: Sean McCarthy, Financial Services Industry leader, AWS

Modern Workplace Technology Adoption for Measurable Productivity Gains

Advancements in technology and the emergence of hybrid work have brought seismic change in how people use technology to work. Many organizations have implemented modern workplace tools to help their people collaborate better and work more effectively; however most still struggle to drive meaningful adoption and employee enablement beyond most basic uses. This session will feature insights into modern workplace adoptions that are powering digital transformations across Canada, including live demonstrations and the data-driven productivity, efficiency, and satisfaction metrics being achieved.

Speaker: Ryan Jeffery, Director of Strategic Account Management, WBM Technologies, and Jody Sagen, Director of Technology Experience & Enablement, WBM Technologies